Why do Adobe product license agreements suck?
June 30th, 2007
I’ve been trying to upgrade my Studio 8 package to Creative Suite 3 Web Premium including an upgrade from German to English for three weeks now. After many calls and emails to Adobes customer service I’ve got an email including a rejection today because I’ve already changed the platform from Windows to OS X in 2005. Now I have to buy a full version of Creative Suite 3 Web Premium which is about 1.000,- Euro (1.350,- USD) more expensive than the upgrade version if I want to change the language as well. Sorry Adobe, that sucks!
I’m disappointed, because I don’t want to change the platform anymore, just the language (German to English). Adobe, where are the official terms on your website for a situation like this based on Macromedia’s products? Sorry, but I can’t find these…
Is there no way to find a way for a loyal customer like me? Since 2001 I’ve upgraded Macromedia’s products on an almost yearly basis and I’ve spent a lot of money for these starting with Flash 5 / Dreamweaver 4 upgraded to Studio MX, Studio MX 2004 and finally to Studio 8 including Flex Builder 2 as well.
P.S. Is there an Adobe Product Manager out there who can help me? Feel free to contact me, my customer ID: XXX XXX XXX. Thanks a lot!
June 30th, 2007 at 4:57 pm
I can’t help directly, but I can pass the link along internally, make sure you get heard.
jd/adobe
June 30th, 2007 at 5:12 pm
John,
thanks a lot, that would be great.
-Jens (Ã ka sectore)
June 30th, 2007 at 5:33 pm
I am unpleased by other situation: AIR contest…
We are a company located in Romania and we spent just last year more than 4000 usd to web bundle and flex builder…and our country isn’t in that countries list(contest eligibility). i really can t understand this wrong point of view and treatment…why adobe sells products inthese countries if they do not respect in same way all customers (+we pay in europe aprox. 150% of us price for adobe products)
June 30th, 2007 at 8:34 pm
@Ciprian: the same is here, in Poland. Although, we have local Adobe agency, even “polish”(ed) site: http://www.adobe.com/pl/
Sad but true…
July 6th, 2007 at 11:13 pm
“i really can t understand this wrong point of view and treatment”
“why adobe sells products inthese countries if they do not respect in same way all customers”
Local laws. Most likely, your country’s laws put highly restrictive requirements on Adobe. This could be heavy fees, excessive paperwork and approval processes, the fact that Adobe is officially based on a different country, or one of many other reasons. In basic terms, it may be too difficult for Adobe to offer the same contests and sell products at the same price as other countries.
July 26th, 2007 at 8:04 pm
Today I’ve got an answer from Adobe considering the language update to CS3 Web Premium. That’s nice, but it’s sadly to late. I’ve already updated the Studio 8 with a German CS3 package, because I could not wait as long as six weeks.
Adobe, thanks for your cooperation, but that’s not the right way to satisfy a customer…
October 28th, 2008 at 6:46 pm
I realize this comment is a long time after the fact, but I just wanted to point out that little has changed at Adobe when it comes to licensing and customer service. Check out this post: http://commtechwatch.com/?p=34
Bill Harrel
http://www.commtechwatch.com